Management Approach
LinguaLISTek has consistently utilized a successful management approach on all of our various contracts. Our contract management experience includes those efforts requiring only one company and few resources, to leading large efforts involving many companies and requiring many resources. Our approach has enabled our success as a leader in the intelligence community leading efforts in support of various agencies within the federal government, and each branch of the U.S. military. More importantly, our approach has enabled our customers to succeed in their missions, while realizing cost savings as a result of our proven, well-defined processes. Our approach revolves around superior Program Management practices. The following Program Management areas are summarized to provide a basic understanding of how the Seaport-e program will be managed.
Program Management
The LinguaLISTek Seaport-e Team utilization of a strong Program Management on the Seaport-e Program will provide the methods, plans, and approaches required to ensure that the Team is successful through each step of the standard Program Management (PM) processes of Initiation, Planning, Control, Execution, and Closeout. Our PM is responsible for ensuring our approach is followed during the execution of the Seaport-e Program, throughout the duration of the contract. Our PM will apply a variety of corporate processes, management techniques, and automated tools to plan, track, execute, and monitor all aspects of the contract, from management to financial to technical, in order to ensure superior execution of each Task Order (TO).
Contract Management
Understanding the scope of the contract, requirements, budget, and schedules are essential to successfully execute government contracts. This common understanding occurs with the formal contractual agreements through our Contract Management personnel and processes. All formal contractual changes, either with budget, requirements, or schedule are accomplished through the Contract Management functions. LinguaLISTek’s dedicated Finance, Accounting & Contracts Departments provide oversight to all of our prime and sub contracts. Our Team works together to ensure that all contract issues are addressed proactively, and in a timely manner.
Subcontract Management
LinguaLISTek utilizes established subcontracting practices and procedures to process and track subcontractor funding, staffing, invoicing and payment requirements. To accomplish this, our team is held together through the use of subcontract management processes. These subcontract management processes began with formal teaming agreements, requests for pricing data, and the sharing of proprietary data (resumes, past performance data, etc.). This process allows a free flow of information from LinguaLISTek to each of our team members to ensure changes are understood by all parties, invoicing is on time, reporting is accurate, and communication is accomplished.
Communications
Open communications are essential to the long term success for the Seaport-e Program. LinguaLISTek’s process encompasses open and effective communications which allows for feedback throughout our corporate structure. We seek feedback and comments from our customers on a daily basis. We incorporate comments into our Monthly Status Reports (MSRs), focusing on specific program and staff performance and issues. We take this proactive approach because we want to provide the best quality services to our customer. Customer satisfaction is key to who we are as individual companies, and as a Team for the Seaport-e Program. Our Team, as a whole, wants to know how we are performing. We welcome constructive criticism and ensure that we implement changes as needed to ensure the success of our customer’s mission.
Financial Management
LinguaLISTek’s financial management team utilizes a detailed process for managing contract funding and expenditure levels. Our management team communicates with the Program Manager on a regular basis to validate invoices and report on the status of the funding and expenditure rates. We provide funding status reports per the COR’s request for each Task Order and at an overall contract level. We utilize a cost accounting and control system for our accounting processes that allows for prompt and accurate processing of all financial records and data, and allows project costs to be invoiced appropriately. LinguaLISTek’s monthly cost accrual accounting is performed in a manner so that costs are tracked at many levels (i.e., costs are segregated by specific task requirements). Deviations from the plan can be generated so that management is quickly alerted to variations. Our cost–control-based accounting system has proven to be a successful tool for identifying and managing critical program assets and resources.
Personnel Management
Personnel Management is critical to the success of the Seaport-e Program. Our recruiting department continuously searches for and hires quality candidates to fill the various positions on our existing programs. They also work diligently to retain well qualified individuals. Additionally, our Human Resources department frequently looks for ways to improve the workplace. Job satisfaction is an important aspect of being able to consistently meet the requirements of a program. We provide regular feedback opportunities to our employees looking for ideas for improvement. We expect our employees to be agents for positive change and proponents for continuous improvement. With these come higher job satisfaction and customer service. This results in a clear win-win situation for our employees and customers alike.
Capability to manage the effort and our team
LinguaLISTek’s has developed a successful approach to the management and execution of the various contracts we support within the intelligence community. Using our approach, we have lead efforts in support of various federal and government agencies. Within these efforts, we have successfully performed a wide variety of services in the areas of R&D Support, Administration, Training, IT Support, Engineering Support, Communications Systems, Logistics, and Acquisition support, to name a few. Our proven approach enables us to successfully lead and manage our team, which has the depth and breadth to capably support multiple functional areas and zones. Our management approach is based on the following four principles:
- Diversity and Depth
LinguaLISTek has a successful history of bringing together diverse companies in the execution of our various government contracts. As part of our preparation for each effort, we undertake a detailed analytical review of the requirements of the SOW, in comparison with our own corporate strengths, to help us identify the teaming partners that would best augment our skills to provide the optimum level of support. During this evaluation, we factor in the support requirements for the different functional areas, and also considered the unwritten requirements and intricacies inherent to these types of contracts. Understanding informal requirements can come only from hands-on experience in the support services environment. The result of this thorough assessment is a diverse team of businesses, combined to make a well-rounded team capable of fully satisfying the government’s requirements across the various functional areas and zones.
- Strong Program Leadership
LinguaLISTek Seaport-e Team is built with the concepts of leadership, accountability, responsive communications, and strong support from top management. We selected a PM with many years of management and technical experience, and will provide clear and concise direction to ensure all Seaport-e program requirements are met or exceeded. Furthermore, we have an organizational management structure in place that provides the corporate commitment, leadership, and direction to respond and adapt to any challenges encountered. Our corporate management team will have direct and regular corporate oversight of this contract. They will interface with and provide strong support to our Seaport-e Program Manager to ensure successful execution of the Seaport-e contract.
- Constant Communications
Constant communications between our customers and the LinguaLISTek Seaport-e Team is critical to a successful program. We will utilize a system of communication that will facilitate near instantaneous exchange of information between the government and the LinguaLISTek Seaport-e Team. Additionally, our Program Manager maintains frequent contact with the Contracting Officer’s Representative (COR)/ Contracting Officer (CO) on all Task Orders (TOs) to assure that communication channels are open for all aspects of the TO. In addition, our Program Manager maintains regular contact with site government representatives and TO Leads, who provide feedback on infrastructure, support, and resource impacts as required.
- Qualified Staff
The LinguaLISTek Seaport-e Team’s approach to supporting contracts includes assembling the most qualified staff to ensure successful execution of TOs. The LinguaLISTek Seaport-e Team’s is centered on incorporating the most qualified resources, thus utilizing the depth of our team. Our Team is comprised of professionals with knowledge and experience on efforts in the areas of Information Technology, Systems administration, Security, Safety, and research and development, Engineering, Modeling, System Documentation, Software Engineering and support, Configuration Management, Quality Assurance, Acquisition Logistics, Training, Program Support, Administrative support, and Public Affairs support.
Ability to manage change, preserve stability and maintain technical expertise
Our approach to manage change and preserve stability and expertise in the workforce is to accept and accommodate change. As an example of our ability to manage and adapt to the growth that naturally occurs while supporting new and developing efforts, upon award of our Learning Support Services (LSS) contract we established a presence through our company and through utilization of our extensive reach back to our partners at various locations to be able to fully support the program needs. Maintaining the technical expertise needed, each member of the Team provides a variety of incentives, awards, and a recognition program to reward superior performance and foster client satisfaction and performance. We also offer competitive benefits and excellent compensation packages, which has helped us attract some of the best talent available. This has provided stability and helped us to attract and retain superior talent.
Ability to monitor and maximize quality
LinguaLISTek uses standardized Quality Management Systems Guidelines to provide quality management for the various programs to ensure continuous process improvement is taking place. Following the guidelines provides LinguaLISTek with a systematic approach to managing our business processes and provides for quality control and continuous process improvement. We conduct periodic assessments to ensure that program objectives are either met or exceeded.
Approach to guarantee responsiveness to and cooperate with customers
The LinguaLISTek Team PM ensures constant communication internally to our customers through all phases of the tasks being executed, from understanding requirements, preparing proposals, all the way to program execution. Having the customer on-board with us every step builds good teaming, and helps identify any risk concerns or program constraints. Our organizational structure minimizes management layers and provides direct lines of authority and communications to efficiently prepare and submit proposals in response to task orders, process task assignments expeditiously, and perform tasks in a cost-effective and timely manner. Our system of communication provides superior ability for us to communicate and exchange information between Seaport-e Program Management and the LinguaLISTek Seaport-e Team. Our innovative approach will improve communications, deliverable tracking, and knowledge of the status of the contract and active TOs.
Approach to problem resolution
Problems or issues that are discovered through any of the Program Reviews, or as a result of communications between the LinguaLISTek Seaport-e Team and the customer, will be managed through our internal remediation procedures called the Problem Resolution Process (PRP). The intent of the PRP is to ensure problem resolution through responsive management visibility, appropriate resource attention, and planning a straightforward resolution effort. This will ensure we have the right team in place, with the appropriate mix of personnel from across the Team to understand, solve, plan, and manage the corrective needs to resolve the problem identified.
Flow down of incentives to team partners
Our approach to flowing down of incentives to our team members is to adhere to the requirement of complete pass through to/from subcontractors. We will pass 100% of monetary award to our team members when any LinguaLISTek Seaport-e Team member realizes a cost savings through the implementation of process improvements or any kind of cost savings improvement change. When we team with other companies, our commitment is to the entire team, including the government. Any savings from our subcontractors will be passed on to the government. Likewise, any savings resulting in actions from the government will be shared with our team.
